Most lending programs will require that lenders provide a detailed accounting of at least 10 percent of all closed loan files. To make sure that your business is operating up to industry standards you need quality control plans and you need to use them with every closed file. Small mistakes will happen, probably often, when dealing with the huge amounts of paperwork involved in home mortgages. Correcting those small mistakes is a step in the right direction, but making sure those mistakes don't become regular offenses and potentially do your business harm is our responsibility. QMS will create mortgage quality control plans that are specific to your business. Whether you have one, two or five brokers working with customers we can assist you in developing a reporting process than will help to ensure that each customer is satisfied on closing day.

When closing day has passed your biggest job is over, but ours is just beginning. Once the loan is closed and your customers are moving in to their new home we begin after closing reviews to make sure the broker followed lending regulations. By conducting post closing reviews, we can make sure your employees followed mortgage quality control plans, instituted by your company to meet industry standards, and correct any small mistakes that may have slipped through the cracks. A good plan will include both good and bad information. Identifying deficiencies, taking corrective measures and rewarding solid performance are three ways your quality control plans will improve the business. By having a third party, like QMS, perform these audits you ensure an unbiased eye and no discrepancy in how employees are treated.